Accessibility Statement

Version 1.0 - Effective 2026-09-19

Our commitment

WIZDOM is used by people who are unwell, by carers who are exhausted, and by clinicians reading on a phone between patients. An inaccessible site fails exactly the people this work exists for. We treat accessibility as part of the service, not as a legal chore.

Standard we work to

We aim to meet WCAG 2.1 Level AA. That is the level named by Israeli Standard IS 5568 under the Equal Rights for Persons with Disabilities (Service Accessibility) Regulations 2013, by EN 301 549 under the European Accessibility Act, and the level United States courts and the Department of Justice treat as the practical benchmark under the ADA. One standard covers every market we serve.

What is in place

• Text alternatives on images that carry meaning; decorative images are hidden from screen readers.
• All functionality reachable by keyboard alone, with a visible focus indicator.
• Colour contrast checked across the site against the 4.5:1 requirement for body text. The September 2026 rebrand was contrast-audited page by page before release.
• Form fields carry real labels, not placeholder text alone, and errors are described in words rather than by colour.
• Headings in a logical order, so a screen-reader user can navigate by structure.
• Video is embedded in privacy-enhanced mode and is not set to autoplay.
• Text resizes to 200% without loss of content or function.

Known limitations

We would rather tell you what is not finished than claim more than is true.

• Video captions. Not every video across the WIZDOM sites is captioned yet. Captioning is in progress. If you need a transcript of any specific video, ask and we will send you one.
• Downloadable PDFs. Some older PDF guides are not fully tagged for screen readers. If you need any document in an accessible format, ask and we will provide it.
• Third-party embeds. Video players and the payment checkout are operated by other companies, and their accessibility is outside our direct control. If one of them blocks you, tell us and we will find another way to get you what you need.

Accessibility coordinator

The named accessibility coordinator is Gil Luxenbourg. Reach him through the WIZDOM contact form with "Accessibility" in the subject line. Every message is read personally.

We aim to acknowledge within 2 business days and to resolve or give you a dated plan within 30 days. If something on this site is stopping you from getting information or a service, say so and we will find another route for you in the meantime - by email, by phone, or by sending the material in a different format.

If we do not resolve it

You may also contact the accessibility regulator in your own country. In Israel that is the Commission for Equal Rights of Persons with Disabilities at the Ministry of Justice. In the European Union, each member state designates its own market surveillance authority under the European Accessibility Act.

How this statement is maintained

This statement is reviewed after any redesign or major content change, and at least once a year. Accessibility is not a one-time fix and we do not treat it as one.